Privacy Policy

At Labelle Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a session, or use our services.

Information We Collect

We may collect the following types of information:

Personal Information
  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Appointment and order details
Media & Images
  • Photographs and videos captured during sessions are only for the agreed services
  • Client images are never used for marketing, portfolio, website, or social media without explicit written or verbal permission
Technical Information
  • IP address
  • Browser type and device information
  • Website usage data (pages visited, time spent)

How We Use Your Information

Your information is used only to:

  • Process bookings, payments, and service delivery
  • Communicate appointment details, confirmations, and updates
  • Provide customer support
  • Improve our website, services, and user experience
  • Send promotional emails only if you opt in
Image Usage & Client Consent
  • We will never use your photos or videos without your permission
  • Client images are kept private and confidential by default
  • Any use for marketing, portfolio, website, social media, or promotional materials requires prior consent
  • You may withdraw consent at any time by contacting us

Payment, Cancellation & Refund Policy

  • Customers may cancel their order within 15 minutes of making a payment
  • During this time, the payment remains authorized but not captured
  • Cancellation within this window results in no charges or fees
  • After 15 minutes, the order is processed and any changes are handled under our standard refund policy
  • Some payment methods may not support cancellations
  • The studio reserves the right to decline cancellation requests made after the allowed time window

Data Security

  • We take data protection seriously and use:
  • Secure SSL encryption for sensitive data
  • Trusted third-party payment processors
  • We do not store full credit or debit card details on our servers

Sharing Your Information

We do not sell or trade your personal information.

Information may only be shared with:

  • Payment processors and service providers required to complete your booking
  • Legal authorities when required by law
  • Delivery or printing partners (only when applicable and necessary)
Your Rights & Choices

You have the right to:

  • Access or update your personal information
  • Request deletion of your account or personal data
  • Opt out of marketing emails at any time using the unsubscribe link
  • To exercise these rights, please contact us directly.

Cookies

Our website may use cookies to:

  • Improve site functionality
  • Analyze traffic and performance
    You can disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Labelle Studio
📧 Email: info@labelle-studio.ca
📞 Phone: 519 808 9999
📍 Address: 

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